Integrating Khoros Community With Salesforce CRM For Improved Assistance and Lowered User Licensing Costs
The customer, a leading web-based solutions provider that empowers trade businesses, had a Salesforce community. They decided to migrate to Khoros to lower their licensing costs and ensure efficient support directly from their new community.
Additionally, they needed assistance in integrating their Khoros community with Salesforce CRM for better support delivery and improved CX. The aim was to remove the need for navigating to CRM for assistance and fast-tracking support, all while reducing licensing costs.
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After migrating their Salesforce community to Khoros and integrating it with the Salesforce Service Cloud, here’s what they witnessed: